At TopGlobalAgro Export, customer satisfaction is our priority. We strive to deliver high-quality agricultural products and ensure a seamless shopping experience. If you are not satisfied with your purchase, our Return and Refund Policy outlines the process for returns, exchanges, and refunds.
1. Eligibility for Returns
You may request a return under the following conditions:
✔ The item is defective, damaged, or incorrect upon arrival.
✔ The product is unopened, unused, and in its original packaging.
✔ The return request is made within 7 days of receiving the product.
✔ Proof of purchase (invoice or receipt) is provided.
Non-Returnable Items:
❌ Perishable Goods (e.g., fresh fruits, vegetables, dairy, or other short-shelf-life items).
❌ Customized or Special Orders made to customer specifications.
❌ Products Damaged Due to Misuse or Improper Handling.
❌ Products Without Original Packaging or Labels.
2. Return Process
How to Initiate a Return:
- Contact Us: Email us at info@topglobalagroexport.com or call +66-969682314 with your order details and reason for return. Attach photos if the item is damaged.
- Approval & Instructions: If your request is approved, we will provide return shipping instructions.
- Return the Product: Ship the product back in its original packaging to the return address provided. The item must be securely packed to avoid further damage.
Return Shipping:
- Defective or Incorrect Items: We will cover the return shipping cost.
- Customer-Initiated Returns (e.g., change of mind): The customer is responsible for the return shipping charges.
3. Refund Policy
Eligibility for Refunds:
✔ Refunds are issued for eligible returned items that meet our return conditions.
✔ Refunds are processed once the returned product is received and inspected.
✔ The refund will be issued to the original payment method used during purchase.
Refund Processing Time:
- Refunds are processed within 5-10 business days after the returned item is received and inspected.
- Depending on the payment provider, it may take additional time for the amount to reflect in your account.
Non-Refundable Situations:
❌ If the item is returned without prior approval.
❌ If the item is damaged due to customer mishandling.
❌ If the return is requested after the eligible period.
4. Exchange Policy
If you receive a damaged or defective product, we offer a free replacement instead of a refund. You must report the issue within 48 hours of delivery with supporting photos.
✔ If the replacement is unavailable, you may opt for a refund or store credit.
5. Order Cancellation Policy
✔ Orders can be canceled within 24 hours of placing the order for a full refund.
✔ If the order has already been shipped, cancellation is not possible, but you may request a return after receiving the product.
6. Contact Us
For any return or refund inquiries, please contact our customer support team:
📧 Email: info@topglobalagroexport.com
📞 Phone: +66-969682314
