At TopGlobalAgro Export, we are committed to delivering high-quality agricultural products efficiently and securely to our customers worldwide. This Shipping Policy outlines our shipping terms, processing times, delivery methods, and other important details regarding your order.
1. Shipping Coverage
We offer domestic and international shipping to various locations. Shipping availability may vary based on your country’s import regulations for agricultural products.
✔ Domestic Shipping: Available across [Insert Country Name].
✔ International Shipping: Available to selected countries. Please contact us before placing an order to confirm delivery availability.
2. Order Processing Time
- Processing Time: Orders are processed within 1-3 business days after payment confirmation.
- Custom Orders & Bulk Orders: Large or customized orders may take 3-7 business days for processing.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Time
We partner with trusted shipping carriers to ensure timely and secure delivery. The estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (Domestic) | 3-7 business days |
| Express Shipping (Domestic) | 1-3 business days |
| Standard International Shipping | 7-15 business days |
| Express International Shipping | 3-7 business days |
⚠ Note: Delivery times may vary due to customs processing, local shipping conditions, and unforeseen delays.
4. Shipping Charges
Shipping costs are calculated based on:
✔ Order weight and dimensions
✔ Shipping destination
✔ Selected shipping method
- Free Shipping: Available on orders above [Insert Minimum Order Value] for domestic shipments.
- International Shipping Costs: Displayed at checkout based on your location and selected courier.
5. Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply. These charges are determined by the destination country and are the responsibility of the buyer.
🚨 Important: We are not responsible for delays caused by customs processing.
6. Order Tracking
✔ Once your order is shipped, you will receive a tracking number via email/SMS.
✔ You can track your shipment in real-time using the provided tracking link.
✔ If you do not receive tracking details within 3 business days of placing your order, please contact us.
7. Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery time, please:
📞 Contact our customer support team at info@topglobalagroexport.com
📦 Check with the shipping carrier using your tracking number
We will assist in resolving any shipping issues but are not liable for delays due to unforeseen circumstances such as weather, customs processing, or carrier issues.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, please follow these steps:
✔ Contact us within 48 hours of delivery with clear photos of the damaged package and items.
✔ We will investigate and arrange for a replacement or refund if applicable.
📌 Note: If the package was marked as “Delivered” but not received, check with your local courier or neighbors before contacting us.
9. Order Cancellation & Address Changes
✔ Orders can be canceled or modified within 24 hours of placement.
✔ If the order has already been shipped, cancellations or address changes are not possible.
10. Contact Us
For shipping-related inquiries, please reach out to us:
📧 Email: info@topglobalagroexport.com
📞 Phone: +66-969682314
📍 Address: 287/2 Mu 1 Santi Suk, Phan, Chiang Rai Thailand 57120
