At TopGlobalAgro Export, we are committed to providing high-quality agricultural products. Our Warranty Policy ensures that our customers are satisfied with their purchases and have the necessary support if any issues arise with the products they buy from us.
1. Warranty Coverage
We offer a limited warranty for all products sold by TopGlobalAgro Export. Our warranty covers:
- Defects in Material and Workmanship: If the product has manufacturing defects or damages that are not due to misuse or improper handling.
- Damage During Transit: If the product arrives damaged due to mishandling during shipping, we will provide a replacement.
This warranty is only applicable for products purchased directly from TopGlobalAgro Export and is not transferable.
2. Warranty Period
The warranty period for each product varies depending on the type of product:
- Fresh Produce (e.g., Fruits, Vegetables, Grains): No warranty applies as these are perishable items.
- Processed and Packaged Products (e.g., Rice, Spices, Oils): Warranty of 30 days from the date of delivery.
- Equipment and Machinery: Warranty of 12 months from the date of delivery.
3. Exclusions from Warranty
Our warranty does not cover:
- Damage due to Misuse: If the product is used for purposes other than intended or if it is handled improperly.
- Normal Wear and Tear: Products used in everyday activities may experience normal wear and tear that is not covered under warranty.
- Damages from External Factors: This includes damages caused by weather, accidents, or negligence.
- Products with Altered or Removed Labels: If the product’s original labels are altered or removed, the warranty will be void.
4. How to Make a Warranty Claim
If you believe your product is covered under our warranty, please follow these steps to initiate a claim:
- Contact Us: Reach out to our Customer Service team via email at [Insert Contact Email] or call [Insert Contact Number] with the following details:
- Your order number
- A detailed description of the issue
- Photos or videos showing the issue (if applicable)
- Proof of purchase (receipt or invoice)
- Return Instructions: If required, we will provide instructions for returning the defective product. Please pack the item securely in its original packaging to avoid damage during the return process.
- Inspection: Once the product is returned, we will inspect it to determine if the issue is covered by our warranty.
- Resolution: If the product is deemed defective, we will offer a repair, replacement, or refund based on the specific situation.
5. Repair or Replacement
If a product is found to be defective, we may:
- Repair: Fix the product to restore it to its original condition.
- Replace: Offer a replacement product of equal value, if the original product is no longer available.
- Refund: Provide a refund if a repair or replacement is not feasible or the product cannot be fixed.
6. Shipping Costs
- Return Shipping: In the case of a warranty claim due to damage during shipping or defects, TopGlobalAgro Export will cover the return shipping costs.
- Exchange/Replacement Shipping: We will bear the cost of shipping a replacement or repaired item to you.
- If the product is not covered by warranty or the claim is due to customer error, you will be responsible for the return shipping costs.
7. Limitations of Liability
- TopGlobalAgro Export is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the product, even if we were advised of the possibility of such damages.
- Our liability is limited to the purchase price of the product covered under warranty.
8. Modifications to This Policy
We reserve the right to update or modify this warranty policy at any time. Any changes will be posted on our website with an updated effective date.
9. Contact Us
For any questions or concerns regarding our warranty policy or to initiate a warranty claim, please get in touch with our customer service team at:
TopGlobalAgro Export
Email: info@topglobalagroexport.com
Phone: +66-969682314
